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Delaware Claims Processing Facility has assembled a team of the industry’s most skilled, experienced, and committed individuals—experts in all aspects of claims processing and administration. We have access to a team of more than 250 experienced professionals who are committed to bringing the DCPF Experience to you.

Instead of being everything to everybody we decided to deliver what our clients need most: fast, fair and accurate claims processing services. All executed by Delaware Claims Processing Facility’s agile, accomplished staff.  Through our ability to bring intense staffing resources to each project, DCPF brings closure to crisis.

Claim Review

Claim Review

  • Automation
  • Deficiency Response Unit
  • General Review Teams
  • Specialized Review Teams
  • Quality Assurance
Reporting & Data Analysis

Reporting & Data Analysis

  • Production & Quality Assurance Analysis
  • Analytics & Trend Analysis
  • Financial Reporting
  • Center for Medicare & Medicaid (CMS) Reporting
Online Websupport

Online Websupport

  • Technical Support
  • Online Training
  • Web Services
  • Bulk Upload
Claim & Document Handling

Claim & Document Handling

  • Claim Intake
  • Mass Mailings
  • Document Scanning
  • Securing Documents
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Finance

As part of the full-service nature of our work, we perform a wide variety of finance and accounting functions to best serve our claimants and clients.

Claimant Relations

Claimant Relations

Our Claimant Relations Department supports claimants and law firms that are navigating the claims process.  Claimant Relations quickly and accurately responds to all inquiries, providing welcome comfort and clarity about the often-complicated world of claims processing.

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Information Technology

We know that DCPF clients entrust us with very sensitive data, and we take this responsibility seriously. Information and data security are major priorities for us, and we constantly and vigilantly seek to solidify and improve our already multi-layered approach to data security.

Training

Training

Our concentration on quality requires us to make sure everybody is on the same page.  By ensuring our staff has all of the information they need when they need it, we allow them to do their jobs really, really well.