Effective date of Policy: May 1, 2019
Last updated on: April 9, 2020
Delaware Claims Processing Facility, has created this Privacy Policy to demonstrate its commitment to protecting your private information. This Privacy Policy covers the www.delcpf.com website and Delaware Claims Processing Facility’s treatment of Personal Information that may be collected when you are on the Delaware Claims Processing Facility website.
Delaware Claims Processing Facility may change this policy from time to time and any changes will be posted on this page, which we encourage you to review periodically. Your continued use of the website after changes have been posted to this Privacy Policy constitutes your agreement that such changes will apply to how we handle information collected by us.
About Delaware Claims Processing Facility
Delaware Claims Processing Facility provides claims processing, administrative support, and other services to entities that need assistance with mass tort or other types of numerous claims as a result of litigation, a court order, or another form of legal resolution. Our website provides general information about Delaware Claims Processing Facility and its services.
For purposes of this Privacy Policy, “Personal Information” means information that permits the contacting of an individual person, such as first and last name, address, telephone number, and email address. As a general matter, Delaware Claims Processing Facility collects and uses Personal Information about visitors to its website primarily for the purposes of profiling prospective customers and creating a mailing list to distribute news and information about Delaware Claims Processing Facility.
Additional types of Personal Information, such as a Social Security Number and non-public information like medical records or financial data may be required to submit a claim to a client of Delaware Claims Processing Facility. Delaware Claims Processing Facility does not intend that individual persons will use this website to provide Personal Information to Delaware Claims Processing Facility for purposes of submitting a claim relating to a Delaware Claims Processing Facility client. An individual who wants to submit such a claim must use the website established for the purpose of submitting claims to that client. Any Personal Information submitted through such websites will be governed by the terms of use, privacy policy, and other terms and conditions available on such websites.
Information Collected About Website Visitors
When you access our website, Delaware Claims Processing Facility will learn certain information about you. How we will handle information we learn about you depends upon what you do when visiting our site.
We may collect, store, and use the following kinds of Personal Information:
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- Information about your device or computer, including your IP address, geolocation, browser type, browser version, additional hardware and software information, and referring website.
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- Information about your visits to and use of the website, including the timing, length, frequency and pattern of use, and the pages, screens, or other displays of information you view.
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- Information you provide when you subscribe to a newsletter or other periodic report or notification that we provide, including your first and last name, your email address, your telephone number, and your physical address.
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- Information contained in or relating to any communication that you send to us or send through our website, including the content of the communication and any metadata associated with it.
Use of Personal Information
Delaware Claims Processing Facility uses information about the devices and computers of visitors to our website and their use of the website for statistical purposes and to assess the number of visitors to the different sections of our website, track users’ movement, improve the website to make it more useful and effective based on usage, and identify system performance or problem areas.
If you submit Personal Information for purposes of receiving newsletters or other similar features, you will be added to Delaware Claims Processing Facility’s mailing list. Delaware Claims Processing Facility maintains a strict policy against spam, and will not sell or otherwise give your e-mail address to any other party, unless you consent or as provided in this Privacy Policy. Any members of Delaware Claims Processing Facility’s mailing list will have the option of unsubscribing from the mailing list at any time.
If you use our website to send Delaware Claims Processing Facility an email, we will use the information you provide to respond to your inquiry. We do not share this information with outside parties except to the extent necessary to respond to your inquiry.
This website may contain hyperlinks to other websites operated by third parties. Use of other websites may be subject to a privacy statement, terms of use, disclaimer or similar legal terms and conditions that may differ from those of Delaware Claims Processing Facility’s website. Delaware Claims Processing Facility does not endorse or warrant, and is not responsible for, any third party content that may be accessed from this website.
Use of Cookies and Do Not Track Response
Delaware Claims Processing Facility may collect personal information when you use certain services on this website or visit cookie-enabled web pages. A cookie is a small file that is placed on your system and sends back information each time you visit the website. Cookies help Delaware Claims Processing Facility store your preferences and information, saving you time in using the website by eliminating the need to enter the same information multiple times. We may use this personal information to customize and improve the content that you see on this website, to track website usage, for security purposes, and to better serve your needs by creating a customized website that fits your needs. You may adjust your web browser to accept or decline cookies. If you do not accept cookies, your experience with our website may be affected or you may be unable to access some areas of our website.
Certain web browsers may provide an option by which you may have the browser inform websites or internet services you visit that you do not wish to have Personal Information about your activities tracked by cookies or other persistent identifiers across time and across third-party internet websites, online or cloud computing services, online applications, or mobile applications. These are commonly called “Do Not Track” signals. At this time we do not respond to browser ‘Do Not Track’ signals or other similar mechanisms.
Delaware Claims Processing Facility does not allow third parties to collect Personal Information about a user’s online activities, over time and across different sites, services, and applications, when that user uses our site.
Use of Non-Personal Information
We may collect user information and aggregate it in a way that does not contain Personal Information. We may disclose this aggregated, anonymized information to third parties for purposes of monitoring usage of and improving our website.
Disclosure of Personal Information
Except as set forth in this Privacy Policy or in any other terms and conditions that apply to Personal Information submitted to Delaware Claims Processing Facility on behalf of a Delaware Claims Processing Facility client, Delaware Claims Processing Facility will not sell, rent, or disclose Personal Information to third parties.
We may disclose Personal Information we collect from you to the following third parties for the purposes specified:
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- Delaware Claims Processing Facility is a wholly-owned subsidiary of the Delaware Claims Processing Facility, LLC (“DCPF”), which has agreed to provide staffing and other services to Delaware Claims Processing Facility. Delaware Claims Processing Facility may disclose Personal Information to our affiliates, including DCPF and its employees, contractors, agents, and representatives as necessary to carry out the purposes for which the Personal Information is collected.
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- We may disclose Personal Information to third party service providers, who will be authorized to access, use, disclose, and store Personal Information only as necessary to provide services to Delaware Claims Processing Facility and subject to an appropriate confidentiality agreement.
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- As part of providing services to our clients, we may provide to a client all Personal Information in our possession that is submitted by individuals in connection with that client.
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- Delaware Claims Processing Facility will disclose Personal Information to law enforcement, regulatory or other government agencies, or third parties where necessary, in our judgment, to comply with legal or regulatory obligations.
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- We may also disclose Personal Information as necessary, in our judgment, to protect and defend the rights and/or property of Delaware Claims Processing Facility or any third party.
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- We may transfer Personal Information to a third party in the event Delaware Claims Processing Facility is involved in a corporate restructuring (e.g., a merger, sale, acquisition or other transfer of assets).
Protection of Personal Information
Delaware Claims Processing Facility uses a variety of commercially reasonable security technologies and procedures to protect Personal Information disclosed to Delaware Claims Processing Facility from unauthorized access, use or disclosure. However, no method of security is perfect or impenetrable, and Delaware Claims Processing Facility does not guarantee or warrant the complete or absolute security of Personal Information. Delaware Claims Processing Facility is not responsible for any breach of security or actions of any third parties that receive Personal Information.
User Access to Personal Information
Delaware Claims Processing Facility’s website does not maintain a process by which you can review and make changes to the Personal Information we collect from you. Access to, correction of, and deletion of Personal Information submitted in connection with a claim to a Delaware Claims Processing Facility client may be subject to the terms and conditions of a court order or other legal document.
Collection of Personal Information of Children and EU Citizens
This website is not directed toward persons under 18 years of age or to persons who are European Union citizens. Delaware Claims Processing Facility’s clients may require the collection of Personal Information about children for purposes of processing a claim on behalf of for the benefit of a child; any such collection will be subject to additional terms and conditions as directed by the Delaware Claims Processing Facility client. Similarly, to the extent a client may require the collection of Personal Information about an EU citizen, that collection will be subject to additional terms and conditions as directed by the Delaware Claims Processing Facility client. Otherwise, Delaware Claims Processing Facility does not knowingly solicit or collect Personal Information from children and EU citizens, and requests that children and EU citizens not provide information through this website.
Contact Information
If you have any questions about this policy, please contact us at DCPFwebsupport@delcpf.com, by phone at 866-665-5790, or by mail at Delaware Claims Processing Facility Web Support, 1000 N. West Street, Suite 300, Wilmington, DE 19801.
